Shopping >Best Buy
Best Buy - not good.
I have had the worst experiences with Best Buys in general - not specifically Cuy Falls. Though I should note that this time is the most frustrating for me.
I bought a laptop in 2006 and had problems with it almost immediatly, luckily I bought the warranty. My problem is the length of time they take to fix problems, and returning my laptop with further damage or the original problem not addressed. (Mayfield Best Buy)
That computer after having to send it out to Geek HQ to be fixed FOUR times was junked out. They replaced it with a computer that was $200 cheaper than my original. (Mentor Best Buy) I went to Mentor because of the poor service in Mayfield and they are the ones I got my replacement from - the guy told me it was a much better computer and it had everything my first one did.
It didn't - I found out too late that the replacement only had 90 trial version software on it and the Corporate office said it wasn't their responsibility to match software with my original computer. No matter that I was told it was on there!
I'm having problems with my new laptop and went to the Cuy Falls Best Buy since I've moved. It had wireless card and DVD problems. It was gone over 2 weeks, they sent it back after replacing the hard drive. I turned it on in the store (I've learned) and the wireless card and DVD player STILL didn't work. They sent it out and escalated it (for all that does) and my laptop has been in Best Buys hands for 37 days, today. A ridiculous amount of time! The online customer support person is nice but my laptop is still out.
I have to recommend to everyone I know to never make a major purchase at Best Buy.
P.S. I wanted to put NO STARS but it wouldn't let me.
A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers..
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
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