Green >Fitness > My Personal Trainer
Read this before signing a contract with MPT.
I am dealing with MPT regarding canceling my daughters contract due to her being placed on active duty with the military. She attempted to resolve the matter before she left. Unfortunately, both her and her superior were treated very disrespectfully. I ultimately got involved to assist my daughter and we made a phone call to the Corporate office before she left. I thought the matter was going to be resolved. It wasn’t and I received collection notices. I have recently began trying to resolve the contract issue while she is away serving our country. In trying to get them to cancel my daughters contract, I found that they are not customer focused. They appear to be only interested in obtaining their fees, regardless of the situation or federal law. My review: This place is GREEDY. They have no customer service skills, nor do they know how to deal with personal situations in a professional manner. Did my daughter get her desired results? YES, she did. When she needed to cancel her contract was she able to do it with ease due to her military duty to serve our country? NO, she was not. She attempted for two months to do so and her superior officer attempted as well. Result? She was turned over to collections and I am handling it from here. My advise to all of you ...Move on unless you want to pay a business who will not let you out of a contract if you are unsatisfied, or are absolutely certain that you will never move, get sick, or injured. Otherwise, based on the reviews I've read and my own experience they will not release you from your contract. I'm assuming that is because they cannot replace their customer base with the same pace that their unsatisfied customers leave.
And yes, I gave it 5 stars RUN DONT WALK away from this GREEDY business.
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